Trust is the foundation of every Tamasha

Every transaction on TamashaGo passes through multiple layers of fraud detection before a ticket is issued.

• Stripe Radar screens every card payment for velocity, geolocation, and device fingerprint anomalies.
• Our own rule engine flags accounts with multiple failed payment attempts, mismatched billing details, or unusual purchasing patterns.
• QR codes are single-use and cryptographically signed — duplicating or screenshot-sharing a ticket does not work.
• Organizers cannot access buyer funds until after the event date, reducing the incentive for fraudulent listings.

If something goes wrong that is within our control, we make it right — no questions asked.

• Full refund if an event is cancelled by the organizer.
• Full refund if an event is materially misrepresented (e.g., listed as "Halal-Only" but alcohol was served).
• Full refund if your ticket fails to scan at the door due to a platform error.
• Refund requests must be submitted within 14 days of the event date via the Help Center.
• Disputes resolved outside this window are reviewed case-by-case by our Trust & Safety team.

We verify every organizer before their first event goes live to protect our community from bad actors.

• New organizers must provide a valid government-issued ID or business registration document.
• Stripe identity verification is required before payouts can be enabled.
• First-time organizers have a payout hold of 7 days post-event while we confirm no disputes were raised.
• Pro organizers who have completed 5+ events with clean records receive expedited verification for new events.
• We conduct periodic re-verification for organizers who have been inactive for more than 12 months.

Chargebacks harm both the platform and legitimate organizers. Here is how we handle them fairly.

• If a buyer initiates a chargeback for an event they attended, we will submit evidence to the card network including check-in logs, ticket scan records, and purchase history.
• Buyers who abuse chargebacks will have their accounts suspended. Repeated abuse will be reported to Stripe's fraud network.
• If a chargeback is upheld for a legitimate reason (event cancelled, misrepresentation), the organizer bears the cost — not TamashaGo.
• Organizers can dispute a chargeback decision by contacting disputes@tamashago.com within 10 business days.